AI Solutions · WhatsApp & Help Desk
A WhatsApp AI assistant that answers in seconds, in your customer's language
Built on the official WhatsApp Cloud API. It answers 24/7, collects what your team needs, hands over to a person when it should, and logs every conversation in your CRM.
The problem
Why WhatsApp leads go cold
Slow replies lose customers.
A message arrives at night or at the weekend, the reply goes out next day, and the customer has already messaged someone else.
The same questions, every day.
Prices, location, delivery, process. Your team spends hours on repeat answers.
Conversations stay off the record.
Who asked what, and what was promised, lives on phones, not in your CRM.
How it works
- 01
Knowledge base built
Your services, FAQs and rules are taught to the assistant.
- 02
Customer messages
The assistant detects the language, answers and collects key details (name, request, dates).
- 03
Handover when needed
Complex or sensitive chats go to the right person with a summary.
- 04
Logged in your CRM
Every conversation, detail and outcome becomes a CRM record.
What's included
Official WhatsApp Cloud API setup
Your number runs on Meta's official infrastructure with a verified business profile.
Multilingual replies
English, Turkish, Arabic, Russian and other languages you need, at the same quality.
24/7 first response and FAQs
Repeat questions answered consistently, outside office hours too.
Booking and enquiry capture
The assistant asks for the right details in order and builds a complete request.
Human handover
In the cases you define, the chat passes to your team with a summary, so no one repeats themselves.
CRM integration
Conversations land as leads or tickets in CRMs such as Perfex, Kommo, Pipedrive, Odoo and Zoho.
Who it's for
Setup and subscription
- What we set up
- WhatsApp Cloud API number and business profile, knowledge base, conversation flows, handover rules, CRM connection.
- Go-live
- Meta business verification comes first. Setup time depends on scope and is confirmed on the review call.
- Pricing
- Based on the scale of your business; confirmed on the review call.
Your monthly subscription includes
- 24/7 uptime: monitoring, maintenance, error tracking
- Ongoing knowledge base updates (new services, policies, campaigns)
- Management of the AI model and hosting
- A monthly conversation and performance summary
- Direct access to the founder
Note: WhatsApp messaging fees billed by Meta apply separately.
Built within Meta's rules
Meta restricts general-purpose, ChatGPT-style AI chatbots on the WhatsApp Business Platform. The assistant Encode builds isn't one. It only talks about your business: your services, FAQs, bookings and enquiries. That's the business-specific support use Meta allows. Off-topic questions are politely passed to your team or the right channel.
FAQ
Common questions
What is a WhatsApp AI assistant?
A WhatsApp AI assistant is a system that answers messages on your business WhatsApp number using AI, collects information and hands over to a person when needed. The assistant Encode builds runs on the official WhatsApp Cloud API.
How is it different from a standard WhatsApp chatbot?
A standard chatbot runs on fixed menus and buttons, and gets stuck when the customer goes off-script. An AI assistant understands free-text messages, answers from your knowledge base and keeps the context of the conversation.
Can I keep my existing WhatsApp number?
In most cases, yes. A number can be migrated from the WhatsApp Business app to the Cloud API; we check the requirements on the review call.
What if the assistant gives a wrong answer?
The assistant is restricted to answering from your knowledge base. When it isn't sure, or the topic is sensitive, it doesn't guess; it hands the chat to your team.
Can I message customers at any time?
You can reply freely within 24 hours of a customer's last message. Outside that window, WhatsApp rules require Meta-approved template messages, which we prepare during setup.
Does Meta allow AI assistants on WhatsApp?
Yes, for business-specific use. Meta's rules restrict general-purpose AI chatbots, while customer support, bookings, orders and enquiry capture tied to your own service are allowed. The assistant Encode builds works inside that scope, on your topics only.
How many messages went unanswered last night?
In a 30-minute review we'll look at your WhatsApp traffic and decide together which questions the assistant handles and which stay with your team.